Skip to content
FiviParallel

Contact support

Support & refunds

Email us and we will get back to you. Never send a QR code, PIN, one-time code, message history or account password.

contact@fiviparallel.cc

Quick answers

How many sessions can I run?

The free plan includes one session with ads. Basic adds a second session and removes ads, Premium supports four sessions with no ads. A one-time remove-ads purchase is also available.

How do I pair a slot?

Open a slot, then on your phone go to WhatsApp → Linked devices → Link a device and scan the QR code shown in the slot.

Can you recover my chats or account?

No. FiviParallel never reads, stores or uploads your messages, and cannot access or restore a third-party account.

I forgot my app-lock PIN.

Only a salted hash is stored, so the PIN cannot be recovered. Follow the in-app reset path; resetting app data may remove local slots and sessions.

Where do refunds come from?

Apple or Google bills and administers every purchase, so refunds are requested and decided through the store you bought from.

Full support & refund details

Page title: FiviParallel Support

FiviParallel keeps separate web sessions in isolated on-device slots and can protect the whole app with biometrics or a PIN. It does not operate the third-party messaging service and cannot access or recover your messages, account or linked-device credentials.

Get help

Before contacting support, update FiviParallel and your device’s system WebView/operating system, confirm your internet connection, and restart the app. Never send us a QR code, PIN, one-time code, message history or account password.

Email: contact@fiviparallel.cc

Support hours: SUPPORT_HOURS_TODO

Typical response time: SUPPORT_RESPONSE_TIME_TODO

When reporting a problem, include:

  • FiviParallel version;
  • device model and operating-system version;
  • whether the issue affects iOS or Android;
  • the step that failed and the exact error wording; and
  • a screenshot only after removing personal information and any pairable QR code.

Pairing or reconnecting a slot

Open a slot and follow the official linked-device instructions shown there. Pair by scanning the QR code with an authorised account on a second device, or choose Link with phone number if that option is offered by the service. If a session has expired, use the slot’s reconnect/reset control and pair it again.

FiviParallel cannot change linked-device limits, restore a third-party account, override an account restriction or guarantee that a third-party web service remains available.

Resetting or deleting a slot

Resetting a slot permanently removes that slot’s local website data and returns it to the pairing screen. Deleting a slot permanently removes the local partition and the slot entry. Either action logs out that local web session but does not delete the account with the third-party service. Other FiviParallel slots are designed to remain unaffected.

App lock and PIN

If biometric unlock is unavailable, use the six-digit PIN created when App lock was enabled. FiviParallel stores a salted hash, not the PIN itself, and support cannot recover it. Repeated incorrect attempts may introduce a waiting period. Follow the in-app/device reset path shown by the release build if the PIN is permanently lost; resetting app data may remove local slots and sessions.

Restore the remove-ads purchase

Confirm the device is signed in to the same Apple ID or Google account used for the original purchase, then open Settings > Restore purchases. The product is a one-time purchase, not a subscription. It removes ads supplied by FiviParallel only.

If restoration still fails, send support the store, approximate purchase date and store order/transaction reference. Do not send payment-card details or account passwords. Purchases generally cannot be transferred between different store accounts.

Refund policy

All purchases are billed and administered by the store where they were made. FiviParallel does not receive your payment-card details and cannot directly issue or guarantee a refund. Refund eligibility, timing and decisions are governed by the applicable store’s terms and local consumer law.

Apple App Store purchases

Request a refund through Apple at reportaproblem.apple.com. Sign in with the Apple ID used for the purchase, choose Request a refund, select the reason and the FiviParallel purchase, then submit the request. Apple decides the request under its refund policy.

Google Play purchases

Use Google Play’s purchase history or Google Play refund help while signed in to the purchasing Google account. Google may direct you to the developer depending on timing, location and purchase status. If directed to us, email contact@fiviparallel.cc with the Google Play order number and reason; do not include payment-card details. Any developer action remains subject to Google Play tools, policy and applicable law.

Nothing on this page limits mandatory consumer rights.

Privacy and data requests

FiviParallel has no developer-operated user accounts. You can remove local session data by resetting/deleting a slot or clearing/uninstalling the app, subject to operating-system backups. This does not delete an account with a third-party service.

For privacy questions or an SDK-data request, email contact@fiviparallel.cc. Include only the minimum identifier needed to locate the relevant record, such as a store transaction reference or anonymous app user identifier. See the Privacy Policy for details.

Service status and safety

FiviParallel does not provide notifications, message scheduling, media downloading or account-recovery services. Support will never ask for remote device control, a password, a QR code, a one-time code or your lock PIN. Report impersonation or suspicious support contact to contact@fiviparallel.cc.